PRIVACY POLICY:

Prestige Laser Cleaning ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and handle personal information when you visit our website, contact us, submit an enquiry or request a quote for our laser cleaning services.

We aim to handle personal information in accordance with applicable Australian privacy laws and the Australian Privacy Principles (APPs) where they apply to our business.

1. Information We Collect

When you contact us, submit an enquiry or request a quote, we may collect personal information that you choose to provide, including:

Your name
Email address and phone number
Your location or the address where services may be required
Details about your cleaning or surface preparation requirements
Photos, documents or other information you choose to provide about a potential job
Any other information you voluntarily provide when communicating with us

When you browse our website, certain technical information may also be collected automatically by our website provider or third-party services. This may include information such as your device type, browser type, approximate location, IP address, pages visited, referring website and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

Respond to enquiries and quote requests
Assess your cleaning or surface preparation requirements
Provide information about our services
Arrange site visits, bookings and appointments
Communicate with you about your enquiry or job
Provide and manage our services
Maintain business and administrative records
Improve our website, services and customer experience
Meet legal, regulatory or insurance requirements where applicable

We will only use your personal information for purposes reasonably connected with our business and the services you request, or for other purposes permitted or required by law.

3. Disclosure of Personal Information

We do not sell or rent your personal information.

Where reasonably necessary, we may disclose personal information to third parties who assist us in operating our business or providing our services. This may include:

Website hosting and website service providers
Website analytics and technical service providers
Communication or enquiry management platforms
Professional advisers, insurers or service providers where reasonably required
Government agencies, regulators or other parties where required or authorised by law

Where practical, we take reasonable steps to ensure that third-party providers handle personal information appropriately.

4. Data Security & Storage

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using our website provider, business systems and other service providers we use to operate our business.

While we take reasonable precautions to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website traffic and improve the user experience.

Our website provider and third-party services may also collect technical and usage information through analytics or similar tools.

You can adjust your browser settings to block or restrict cookies. However, doing so may affect the functionality of some parts of the website.

6. Accessing & Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or making changes to personal information.

We will generally respond to reasonable requests within a reasonable timeframe and in accordance with applicable privacy laws.

7. Complaints & Privacy Concerns

If you have a concern about how we have handled your personal information, please contact us using the details below.

We will consider your complaint and take reasonable steps to address your concerns.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Business Name: Prestige Laser Cleaning
Service Area: Greater Geelong, Bellarine Peninsula and Regional Victoria
Email: info@prestigelasercleaning.com.au
Phone: 0494 826 138

Last Updated

August 2026